Standard Terms and Conditions of Sale for Goods purchased from Cotterell Light Centres (hereafter referred to as "the company").
Merchandise
CLC Living has made every effort to ensure that all product information
held on this website is accurate. Some information, including
images and specification, are derived from third party sources
such as manufacturers. Therefore we cannot be
held responsible if this information is not completely accurate.
Colours are representative and may not reflect exact shades. Colours are subject to change. The customer accepts that colour differences can occur in any product when it is being viewed and compared on a computer screen . The customer accepts that they will have no right to reject the product on the basis of minor colour differences.
We reserve the right to change and remove any item from the catalogue at any time.
Faulty merchandise
If a fault is discovered in a finished product and this is not due to the way the product has been handled, stored, or displayed by the customer, a replacement product will be exchanged for the faulty product. Payment refunds will not be made (unless the transaction has been concluded over the Internet and the conditions noted below relating to the return of goods have been adhered to).
Claims for damages or shortages must be submitted in writing or by phone 0131 662 0000 within 2 working days of receipt of the goods (email notification is acceptable), otherwise we have the right to refuse refund or replacement of the goods. Please include the Order ID and date the order was placed.
Pricing
We maintain a competitive pricing policy, VAT will be charged at the rate applicable at the time of sale.
Prices of goods stated on the web site may be subject to changes
without any liability on the part of CLC Living. In such a case we
will make you aware of this as soon as reasonably practicable
and a full refund will be given, if required.
The total cost of your order is the price of the goods together
with delivery charges.
While we try and ensure that all prices on our website are
accurate, errors may occur. If we discover an error in the
price of goods you have ordered we will inform you as soon
as possible and give you the option of reconfirming your order
at the correct price or cancelling it. If we are unable to
contact you we will treat the order as cancelled. If you cancel
and you have already paid for the goods, you will receive
a full refund.
Title of all goods supplied shall rest with the company until payment has been received in full.
Returns
Products sold via the Internet can be returned within seven working days of date of purchase. A refund will be provided as long as the goods (which includes all relevant packaging) are returned in the same condition as they were dispatched. The initial carriage charge is non-refundable and the cost of returning the goods will lie with the customer. A returns authorization number must be obtained before any products are returned. To obtain a returns authorization number please phone 0131 662 0000 or email mail@clcliving.com with your order details.
Delivery
Any delivery period quoted by the company is provided as a guide for the customer. The company shall not be held responsible for any loss incurred by a customer due to delivery of the goods being out with the period quoted.
Your order will usually be dispatched within 7
days as long as all items are in stock, if there are item(s)
out of stock we will telephone or email you with the
next available date.
If you haven't received your order
within the specified time or there is a problem with
your order, please
advise us at the earliest convenience on 0131 662 0000. Please have the Order ID and date the order was placed to hand.
Delivery charges for mainland UK:
Lighting and accessories - £9.50
Smaller furniture items - £20.00
Furniture - £30.00
Note: United Kingdom does not include Northern Ireland or Southern Ireland or the Channel Islands, please ensure that you pick "Other" if you reside outwith the United Kingdom as our packaging costs cover delivery within the United Kingdom Mainland only.
Delivery charges outside mainland UK:
Please call 031 622 0000 for details.
If you require a different delivery address to your billing address please call 0131 662 0000 with your order ID number.
Change or cancel an order
If you wish to change or cancel an order please contact our Customer Service team on 0131 662 0000. Please have the Order ID and date the order was placed to hand.
If your products have already been dispatched or delivered, you will need to follow our returns procedure.
Contract
Scottish law governs any contract formed between the company and a customer. Any disputes arising out of or in connection with a contract shall be determined by Scottish Courts.
Privacy
Any personal data provided will be treated as confidential in accordance with the Data Protection
Act 1998.
If you have chosen to receive the CLC Living Newsletter, CLC Living will use the information
you submit to provide you with information on
the services and products we offer, details
of any new products or services, and information
that may be of interest to you.
We also use your information to customise
our products and services to attempt to serve
you better, by providing more tailored products
and services, and to help us understand your
needs better.
CLC Living does not share its
lists with any third parties.
Use of Cookies
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.
Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.”
Company information
Cotterell Light Centres
Registered in Scotland.
Company registration number: 192594
Registered office: Glasgow -89 Seaward Street, Glasgow G41 1HJ
VAT No. 743111374 |
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